At Love Desire Store, we want you to be completely satisfied with your intimate purchases. Our discreet returns policy ensures you can shop with confidence for all your sensual needs.

Key Points:

  • 15-day return window from delivery date
  • Discreet processing – all returns handled confidentially
  • Full refunds for unopened, unused products
  • Store credit available for opened items (when applicable)
  • Some non-returnable items for hygiene reasons

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unopened packaging with seals intact
  • Original proof of purchase required
  • Request must be initiated within 15 days of delivery
  • Item must not be on our non-returnable products list

Non-Returnable Products

For health and hygiene reasons, we cannot accept returns on the following intimate products:

  • Anal Lubricants (opened containers)
  • Body Wash (opened containers)
  • Feminine Wash (opened containers)
  • Any used BDSM Toys or E-Stimulation devices
  • Opened personal lubricants of any type

These items may only be returned if the original packaging remains completely sealed.

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Love Desire Store Team,

I would like to request a return for my recent order (#[Your Order Number]).

Items to return: [Product Names]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps for returning these items.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Discreet shipping instructions
  • Prepaid return label (if applicable)

Step 3: Package and Ship

Please:

  • Repackage items securely in original packaging
  • Include all original tags and accessories
  • Place the return authorization number visibly on the package
  • Ship to our discreet processing center (address provided in authorization email)

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly indicate your desired exchange item in your return request
  3. We’ll ship your new item once the return is received and approved
  4. You’ll be responsible for any price difference

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or full refund

International Returns

For international customers:

  • Customs fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Processing may take additional time for international shipments

Need Help?

Our discreet customer service team is happy to assist with any return questions:
Email: [email protected]
Response time: 1-2 business days

Note: This policy may be updated periodically. Last updated: [Insert Date]