Welcome to Love Desire Store’s FAQ section. We’ve compiled answers to common questions about our premium intimate products and services to ensure your shopping experience is as smooth and satisfying as our products.
About Our Products
What types of products do you offer?
We specialize in high-quality intimate products including BDSM toys, body jewelry, glass pleasure items, e-stimulation devices, lubricants (including specialized anal and male lubricants), and sensual care products like body wash and feminine wash. Our collection is curated for adults seeking to explore and enhance their intimate experiences.
Are your products body-safe?
Absolutely. All our products are made from body-safe materials. Lubricants are formulated without harmful ingredients, and toys are made from non-porous, phthalate-free materials that are easy to clean and maintain.
How do I choose the right product for my needs?
Our collections are organized by experience type and sensitivity level. Beginners might start with our Good Vibrations or Glass Pleasures lines, while more adventurous explorers may enjoy our BDSM Toys or E-Stimulation collections. Don’t hesitate to email our customer care team for personalized recommendations.
Ordering & Account
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You’ll need to create an account (or log in if you’re a returning customer) and provide shipping and payment information. All transactions are secure and encrypted.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Is my personal information kept private?
Your privacy is our top priority. All personal information is encrypted and protected. Your order history and account details are visible only to you and our customer service team when assisting with your inquiries.
Shipping & Delivery
How discreet is your packaging?
All orders are shipped in plain, unmarked boxes with no indication of the contents. The return address will simply list “LDS” with our address, not the full store name. We take extra care with fragile items like glass products, using protective packaging that maintains discretion.
What shipping options are available?
We offer two shipping methods:
1. Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
2. Free Global Shipping (orders over $50): 15-25 day delivery via EMS
Processing time is 1-2 business days before shipment.
1. Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
2. Free Global Shipping (orders over $50): 15-25 day delivery via EMS
Processing time is 1-2 business days before shipment.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. During checkout, simply enter your address to see available shipping options and estimated delivery times for your location.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted systems to protect your financial information.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers. For added security with recurring orders, consider using PayPal.
Returns & Exchanges
What is your return policy?
You may initiate returns within 15 days of delivery. For hygiene reasons, some intimate products may only be eligible for return if unopened and in original packaging. Please contact us at [email protected] to begin the return process.
What if my item arrives damaged?
We take great care in packaging your items, especially fragile ones like our Glass Pleasures collection. If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We’ll arrange for a replacement or refund.
Can I exchange an item for a different product?
Yes, within the 15-day return window. You’ll need to return the original item (unused and in original packaging) and place a new order for the desired product. Contact our customer care team to coordinate this process.
Still Have Questions?
Our friendly customer care team is always happy to help with any additional questions about our products, shipping, or your order. Contact us at [email protected] for personalized assistance.
Ready to explore pleasure? Shop our collections now and experience discreet, reliable service from Love Desire Store.